A Definitive Guide to Troubleshooting WooCommerce Problems

By Mitali Purkait Ghosh on October 9, 2023

WooCommerce is the most popular e-commerce plugin for WordPress and can help you get your store online within no time. Unfortunately, no piece of tech or software is bug-free and the same holds for WooCommerce. While Microsoft Word gets buggy and doesn’t open your file, you can switch to Google Docs or any other alternative. However, creating a WooCommerce website requires you to hire WooCommerce developers, and buy plugins, themes, and more. No wonder switching to a different e-commerce builder becomes unaffordable. Let’s figure out how you can troubleshoot WooCommerce problems.

1. 403 Error

The last thing you want your users to experience is the dreaded 403 error when they open your website. It doesn’t just ruin user experience but may redirect loyal customers to the competition. This error happens when WooCommerce can’t access your website files due to invalid file permissions or an outdated WooCommerce version.  Fortunately, there are straightforward ways of fixing these errors. Check whether WooCommerce has the right file permissions through your FTP client and change them if necessary. If that doesn’t fix the issue, updating WooCommerce to the latest version may solve the problem. When you hire dedicated WooCommerce developers from our company, we make sure that your website runs smoothly and stays free from such problems.

2. Fatal error:Call to undefined function is_woocommerce_active()

You face this fatal error when there’s a major compatibility issue. This error occurs when you have outdated plugins or incompatible third-party themes. Start fixing the problem by updating all your plugins. You can check the status of all your active plugins from the System Status page and make sure everything is updated to the latest version.

If plugins aren’t the issue, check the compatibility of the third-party theme you are using. To do this:

• Change the theme to the default WordPress theme
• If you don’t get the error, switch to a theme that’s compatible with WooCommerce

When we design and manage your website, our best Woocommerce developers stick to the best practices in web development and keep your source of revenue error-free.

3. Wrong image sizes

Website images are very important. They can make or break the user experience. Your customers may even hop to competitor blogs or stores if they have to deal with those images. Browse through your website and make sure the images are displayed properly. The image theme size should be the same as WooCommerce’s default size. You also have the option to change the default dimension of images from WooCommerce settings. We optimize images and take several other actions to push your website rank higher and increase your revenue.

4. Contact form error

WooCommerce stores often use Contact Form 7, a free contact form plug-in. It allows customers an easy way to leave queries about a product or service. You want your customers to send their queries when they hit the Enter button instead of a red error message. Solve those errors and make sure that contact forms work as intended.

Go to Contact Forms and click on “Edit”. Make sure to use proper mail tags and fill out all the necessary fields. If that doesn’t fix the issue, reset themes and plug-ins. Otherwise, there may be an issue with your hosting provider. Being the most popular e-commerce store builder, WooCommere will have bugs and errors o that it can stay compatible with a vast library of plugins, themes, and websites. You can take care of those bugs and ensure smooth website management by hiring the services of an offshore web development company in India. At Digital Concepts, we have an expert team of WooCommerce developers who can help you build and manage websites without increasing your operational expenses significantly. Fill out our form with your queries or get in touch with us by dialing +91 98301 40672.

Mitali Purkait Ghosh

Mitali Purkait Ghosh, the Co-Founder of Digital Concepts, brings a wealth of knowledge and innovation to the marketing sphere. Mitali and her dedicated team offer unparalleled expertise in digital marketing and content writing, among other key online strategies.